Thrifty Rewards FAQ

  • Where can I use my card?
    • We are currently offering this program at our Baton Rouge and Chattanooga locations.  We hope to launch in other locations at the end of summer 2018.
  • How can I join?
    • Joining is easy and free!  Click here and get started today or come into an America’s Thrift Stores location and get your card today.
  • How do I accumulate points?
    • You earn points on every purchase, both new and thrift.  This includes new items like mattress sets, drinks, chips and more.  If you purchase it in our store, it’s worth points.
  • How can I use my points?
    • First, register your card online. You cannot redeem any rewards until your card is registered.
    • Once registered, present your card at check out to earn points with every purchase, which you can later use towards a future purchase.
    • Once you’ve reached 100 points (200 for first redemption), you will receive $5 off your next purchase – both new and thrift! This includes mattress sets, drinks, chips, furniture and more.
  • How much are my points worth? 
    • Every $1 spent is 1 point.  So, if you spend $25 on a visit, you receive 25 points.
  • What else do I get for signing up?
    • Besides $5 off purchases, you will also receive special offers including discounts for card holders, bonus points and more!  We’ll even send you a special offer on your birthday.  Make sure you complete your profile to receive these special offers! If we don’t have your email address, we can’t let you know about special offers and more!  Don’t miss out!
  • I signed up online, but I don’t want to use my phone.  How can I get a physical card?
    • Simply walk into any America’s Thrift Store and ask a cashier for a card at check out.  You can add a card to your account through the member portal.
  • How do I edit my profile on my account?
  • What do I do if I lose my card?
    • No worries, we can look up your card by your phone number at check out.  You can still access all of your info and point balance in your Thrifty Rewards account. Remember, if you haven’t registered your card, there is no way for us to look you up in the system.  All unregistered cards that are lost will also lose all points.
  • My card isn’t working or I lost it.  I’d like a new one. 
    • No Problem!  We can transfer the points.  Simply go to any America’s Thrift Stores locations and activate a new card.  Then, fill out this help form and ask select “I lost my card and would like a new one” from the drop down menu.
  • Do I get to choose when and how many points I get to redeem after I’ve accumulated enough?
    • Yes!  You can choose when and how many points to redeem on future purchases.  Don’t want to use them on your next purchase?  No Problem!
  • Why can’t I redeem my points?
    • Have you completed your profile? – You can only redeem after you’ve completed your profile.  You can always accumulate point with each purchase. Make sure you’re ready to redeem your rewards and complete your profile today!
    • Do you have enough points? – You must have 200 points for your first redemption.  After that, you only need 100.  Remember it’s $5 for every 100 points.
  • I’m missing points from a recent transaction.  How can I get those points credited to my account?
    • If you believe there are missing points, please take a picture of your receipt and send it with this help form. (Please select “I am missing transaction points on my card. ” in the drop down.)
  • I want to transfer my points to a different card.  How can I do that?
    • We can handle that!  Please click here to fill out this help form and select “I would like to transfer my points to a new card” from the drop down menu.  Make sure you include your original 19-digit card number so we can access the correct account.
  • I’m still having issues with my card.  Can you help me?
    • Absolutely! Please fill out this help form, select “I am having issues registering my card” from the drop down menu. We’ll be happy to help you out!
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