A Statement From Our CEO Concerning Cyber Security
America’s Thrift Stores recently learned that it was the victim of a data security breach that occurred through software used by a third-party service provider. This breach allowed criminals from Eastern Europe unauthorized access to some payment card numbers. This virus/malware, is one of several infecting retailers across North America. The U.S. Secret Service tells us that only card numbers and expiration dates were stolen. They do not believe any customer names, phone numbers, addresses or email addresses were compromised. This breach may have affected sales transactions between September 1, 2015 and September 27, 2015. If you used your credit or debit card during this time to purchase an item at any America’s Thrift Store location, the payment card number information on your card may have been compromised.
As soon as we learned of this incident, America’s Thrift Stores began working with a leading independent external forensic expert and the U.S. Secret Service to examine the breach. We have identified and removed malware that was the source of the breach– and we continue to take steps to improve security against any future attacks. Shoppers can feel confident using credit or debit cards at any of our store locations.
If you view any fraudulent activity or suspicious charges on your credit or debit card, please contact your bank or card issuer immediately. Customers who bought goods with cash in any of our stores were not affected.
If you have any questions, please call our customer service center at 1-866-837-2071. Representatives are available to take calls Monday through Saturday from 8:00 A.M. to 5:00 P.M.
We want to remind everyone to be a conscientious consumer. Please check your credit and debit card statements for fraudulent charges and always notify your card company if you see something suspicious.
Additionally, here is some advice from the Consumer Financial Protection Bureau:
If you believe you are a victim of identity theft, you should contact one of the consumer reporting agencies listed below to place a fraud alert on your credit report. You only need to contact one of the three credit reporting companies to place an alert.
- TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
- Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
- Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9554, Allen, TX 75013
Our customers are our top priority, and we apologize for this inconvenience.
America’s Thrift Stores